How do you cultivate customer relationships where your clients want to tell others all about you? What will make you and your wisdom irresistible? Discover the most important principles for building the kind of long-term customer relationships that lead to higher retention, and far more referrals. In this high-energy, high-content program, you'll learn the power of intent, the importance of your appearance, how to make people feel more valued, limiting words you should avoid and many other ideas for building stronger customer relationships. If your organization depends on repeat business, you must be committed to making your customer relationships a major focal point to continuously improve, and that's exactly what this seminar helps you do. - BUILDING STRONG CUSTOMER RELATIONSHIPS WITH TRUST - USING THE POWER OF INTENT TO MAKE THINGS HAPPEN - AVOIDING WORDS THAT SEND THE WRONG MESSAGE - THE ROLES OF APPEARANCE, ATTITUDE and APPRECIATION - HOW TO MAKE PEOPLE FEEL EVEN MORE VALUABLE