For the sake of her ill daughter, Olivia, a single mother, is forced to take an entry-level job at a call center. The historic building where she works has a shady past and is reputed to be haunted. One night, Olivia encounters Nerisa, a lost ten-year old girl, in the restroom. As soon as Olivia tries to help the girl, strange things begin to happen in the office. Blackouts become a regular occurrence, the voice of a girl can be heard in the customer calls, and evidence starts to point towards there being a ghost on the premises.